Frequently asked questions about our smart method for learning English and Basque.

Is the learning process guided?

Yes, fully guided. Indeed, one of the differences of the bai&by method compared to other online methods is that, in addition to a personal tutor, thanks to the DDK smart system, students have a Virtual Teacher to tell them at all times what they need to work on.

This Virtual Teacher presents different fully guided exercises and activities for students, which ensures that students work on all their language skills, thus achieving uniformity in learning.

If I have questions, who can I go to?

You will have a whole team of language teaching professionals to help you, tutors, teachers, student services department, technical support, etc… You can find us at our centres or by contacting us by phone or e-mail from 8 a.m. to 9:30 p.m.

How can I enrol in the bai&by method?

It is very simple, you can enrol at any time, You can contact us at any of our centres by phone or via the website.

What languages can I learn using the bai&by method?

Throughout our history, we have specialised in two languages: Basque and English. We have given precedence to the quality and continuous improvement of our teaching material and that is why we have focused on these two languages in which we are specialists.

Do I have to finish a level before moving on to another?

Indeed. This is essential to making progress and achieving a solid base. Our Virtual Teacher ensures that students comprehends all contents of a level before advancing to the next one.

How do I book conversation classes?

You can reserve them at the centres, after your class or by telephone.

Do I get a certificate when I complete a course?

Yes. Every time a student passes a bai&by course, they will receive a supporting certificate that they have passed that level (A1, A2, B1, B2 and C1). We are approved HABE centers and you can take the A1, A2 and B1 Basque exams at bai&by. AS far as English goes, we are a Cambridge Preparation Centre and you can take the exams at our bai&by centres.

Can I do the Cambridge exams by studying at bai&by?

Of course. In addition, bai&by is a preparation centre for official Cambridge and Trinity exams and you will be able to take these exams at our centres.

Are the Basque courses approved by HABE?

Of course. We are approved HABE centres and our students can take the A1, A2 and B1 exams at their bai&by centre.

How do I start to study at bai&by?

It is very simple. You just have to enter your personal password and let yourself be guided by your Virtual Teacher, who will let you know at all times what you need to work on.

Is there an enrolment period? Can I start at any time of the year?

At bai&by, you can enrol at any time. As the courses are fully personalised and made to measure, each student chooses when they want to enrol and on what date they want to start.

How do I pay for a course at bai&by?

bai&by offers you the possibility of paying for the course in comfortable monthly instalments without interest.

I’ve never learned Basque or English. May the bai&by method be right for me?

Yes, indeed the bai&by method is a fully personalised system that adapts to the personal needs of each student. If until now you have studied with a teacher, at bai&by you will continue to do the same with a Virtual Teacher, who will process and analyse all of the information from your study process, in order to be able to strengthen the content that you find it harder to assimilate. It is fully guided learning. All you have to do is let yourself be guided by your Virtual Teacher. In addition, before you decide, you can try it for a week with no commitment, totally free.

How old must I be to study at bai&by?

Our system is designed for adults (from aged 16 upwards). However, in the last two years, we have had teenagers who are learning English at bai&by, many of them with our new version for studying English from Basque (if that was their mother tongue).

What is the difference between the bai&by method and other online methods for learning languages?

The bai&by Smart System is the only software on the market that uses artificial intelligence. Artificial intelligence allows you to assimilate the content required to learn a language differently, depending on the student concerned. The bai&by method is fully personalised. Careful, don’t let them confuse you – if there is no smart system, the system will not adapt to your needs.

I don’t have Internet; what can I do?

bai&by offers you the possibility to study both online and offline. Therefore, you can study even when you don’t have access to the Internet.